Refund policy

At Mimane Glow™, we want you to love your purchase and feel confident ordering online. Please review the policy below, as it outlines the conditions under which we accept returns and issue refunds.

Return Window

We accept return requests within 30 days of delivery for unopened and unused items only.

Return Eligibility

To be eligible for a return:

Items must be unused, unopened, and in original packaging
Return must be requested within 30 days of the delivery date
You must include proof of purchase (order number or receipt)

Opened, used, or tampered items are not eligible for return or refund.

For hygiene and safety reasons, we cannot accept returns on any product that has been opened or used.

How to Request a Return

To start a return, email support@mimaneglow.com with:

Your order number
The item(s) you want to return
The reason for the return

If your return is approved, we will email you return instructions.

Returns sent without prior approval will not be accepted and may be returned to sender.

Return Shipping

Customers may be responsible for return shipping costs.
Original shipping fees are non-refundable (if applicable).
We strongly recommend using a trackable shipping method. Mimane Glow™ is not responsible for return packages that are lost or damaged in transit.

Return Condition Requirements

Returned items must arrive:

Unopened
Unused
In original packaging
In resellable condition

Items returned opened, used, leaking, damaged, missing parts, or not in original condition will be denied and are not eligible for a refund.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at support@mimaneglow.com and include:

Your order number
Clear photos of the item and outer packaging

We will evaluate the issue and, if approved, provide a replacement or store credit at our discretion.

Final Sale Items

The following are not eligible for return or refund:

Sale or promotional items
Gift cards
Any item marked final sale

Refunds

Once your approved return is received and inspected, we will notify you of the approval status.

If approved:

Refunds will be issued to the original payment method within 10 business days
Your bank or card provider may take additional time to post the refund

If more than 15 business days have passed since your return was approved, please contact support@mimaneglow.com.

Order Changes and Cancellations

We process orders quickly. Once an order has been placed, we cannot guarantee changes or cancellations. If you need help immediately after ordering, contact us as soon as possible at support@mimaneglow.com and we will do our best to assist.